Quality Control

At JNJ Electrics, we have a very stringent Quality Control Program.  Every job we do for every single customer receives a phone call from the Quality Control Department.  This five minute phone call direct to the customer, a week or so after JNJ has completed the job, asks the customer a short questionnaire about their experience with us.  They are asked to comment on the work completed and their satisfaction, the electrician's conduct and workmanship and their overall dealings with the company.

With major accounts and ongoing customers, we take this one step further and instead of a phone call, the customer has a monthly face to face appointment with the member of the Quality Control Department.  Areas looked at are, the performance of the electricians working on the site, the response time for emergency service work, the manner & timeliness in which the customer receives their quotations for work from JNJ management, to the timely arrival and accuracy of invoices from the office staff.